Privacy Policy

1. Introduction

Welcome to Cosmic Sutra.

Cosmic Sutra respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

• Visit www.cosmicsutra.com;
• Submit an enquiry or contact form;
• Book a consultation;
• Purchase a product or service;
• Request a personalized report;
• Register for a course, programme, workshop or webinar;
• Subscribe to our communications;
• Communicate with us through email, telephone, WhatsApp, social media or another platform; or
• Otherwise interact with Cosmic Sutra.

By using our website, submitting your information or purchasing our products or services, you acknowledge that you have read this Privacy Policy. Where consent is required, we will request it in a clear and appropriate manner.

2. About Cosmic Sutra

For the purpose of this Privacy Policy, “Cosmic Sutra,” “we,” “us” and “our” refer to:

Cosmic Sutra determines how and why personal information is processed in connection with its website, services and products.

3. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website;
• Online and offline consultations;
• Astrology and numerology reports;
• Vaastu and Feng Shui consultations;
• Scientific Logo Design and branding services;
• Graphology and Graphotherapy services;
• Shamanic Healing and spiritual guidance;
• Energy-work sessions;
• Courses, workshops and training programs;
• Books, workbooks and digital materials;
• Product orders and deliveries;
• Social-media and messaging interactions; and
• Customer-support communications.

This policy does not govern independent third-party websites, payment gateways, courier companies, social-media platforms or applications that have their own privacy policies.

4. Information We May Collect

The information collected depends on the product or service you request.

5. How We Collect Information

We may collect information:

• Directly from you;
• Through website forms;
• During consultations;
• When you place an order;
• When you register for a program;
• Through telephone, email or messaging platforms;
• Through social-media interactions;
• From a parent, guardian or authorized representative;
• From payment, courier or technology service providers;
• Through cookies and analytics tools; or
• From publicly available sources where lawful and relevant.

When someone provides personal information about another person, that individual confirms that they are authorized to provide the information and, where required, have obtained the person’s consent.

6. Purposes for Which We Use Information

We may use personal information to:

• Respond to enquiries;
• Verify identity and contact information;
• Book and manage consultations;
• Prepare personalized astrology or numerology reports;
• Conduct Vaastu, Feng Shui or property assessments;
• Provide Graphology or Graphotherapy services;
• Deliver spiritual guidance or energy-work sessions;
• Create logos, branding concepts and design material;
• Register users for courses and workshops;
• Deliver digital products, books and learning material;
• Process product orders and arrange shipping;
• Generate quotations, invoices and receipts;
• Process payments, cancellations and refunds;
• Provide customer support;
• Communicate appointment, program and delivery updates;
• Maintain service and transaction records;
• Improve our website, products and services;
• Prevent fraud, misuse and unauthorized access;
• Protect our legal rights and intellectual property;
• Comply with applicable legal, accounting and tax obligations;
• Seek feedback or testimonials with permission; and
• Send promotional communications where permitted or consented to.

We will not use information for a materially different purpose without providing appropriate notice or obtaining consent where required.

7. Basis for Processing Information

Depending on the circumstances, we may process personal information:

• With your consent;
• To provide a product or service requested by you;
• To complete a transaction or fulfil an order;
• To respond when you voluntarily contact us;
• To meet contractual obligations;
• To comply with applicable law;
• To protect legitimate business, security or legal interests; or
• For another use permitted by applicable law.

Consent-based processing will be limited to information reasonably necessary for the stated purpose. Where applicable, consent may be withdrawn, although this will not affect processing already lawfully completed.

8. Personalized Reports and Automated Calculations

Some reports may be prepared using:

• Astrology or numerology software;
• Calculation tools;
• Templates;
• Digital report-generation systems; or
• Third-party technology providers.

These tools may process the birth details, name, numbers or other information provided by you. Final reports may also include professional interpretation, guidance and manually prepared content.

We do not use astrology, numerology or spiritual information to make legally binding decisions about employment, credit, insurance, healthcare or access to essential services.

9. Cookies and Similar Technologies

Cookies are small files stored on a browser or device when a website is visited. We may use cookies and similar technologies for:

• Essential website operation;
• Remembering user preferences;
• Maintaining website security;
• Measuring website performance;
• Understanding visitor activity;
• Improving website navigation;
• Managing shopping-cart or checkout functions; and
• Supporting advertising or marketing, where consent is required.

You may control cookies through the website’s cookie settings or your browser. Disabling essential cookies may affect certain website functions.

10. Marketing Communications

With your consent, or where otherwise permitted, we may send information about:

• New consultations or services;
• Courses and workshops;
• Books and digital products;
• Offers and events;
• Spiritual or educational content;
• Appointment opportunities; and
• Cosmic Sutra updates.

Marketing communications may be sent through email, SMS, telephone, WhatsApp or similar channels. You may unsubscribe or withdraw your marketing consent at any time by:

• Using the unsubscribe option provided;
• Replying “STOP” where available; or
• Contacting us at office@cosmicsutra.com.

* You may continue to receive essential transactional communications relating to existing orders, bookings, payments or services.

11. Information Sharing

We may share personal information only where reasonably necessary with:

• Consultants, trainers, employees and authorized team members;
• Website-hosting and technology providers;
• Payment gateways and banks;
• Accounting and invoicing providers;
• Email, messaging and communication providers;
• Video-conferencing platforms;
• Analytics and website-security providers;
• Printing, packaging and fulfilment partners;
• Courier and delivery companies;
• Professional advisors such as accountants or lawyers;
• Government authorities, regulators or law-enforcement bodies where legally required; and
• A successor organization in the event of a lawful merger, restructuring or transfer of business.

Service providers are expected to process information only for the relevant service and subject to appropriate confidentiality and security obligations.We do not sell or rent personal information to unrelated third parties for monetary consideration.

12. Product Delivery Information

To deliver physical products, we may share necessary information with courier or logistics providers, including:

• Recipient name;
• Shipping address;
• Telephone number;
• Email address;
• Order number; and
• Delivery instructions.

Courier providers may contact you directly for delivery coordination. Their independent processing of information may also be governed by their privacy policies.

13. Confidentiality of Consultations

Information shared during a private consultation is treated with reasonable confidentiality. Access is ordinarily limited to individuals who need the information to provide the requested service.

Information may be disclosed where:

• You have provided consent;
• Disclosure is required by law or legal order;
• It is necessary to process payment or deliver a service;
• It is necessary to protect our legal rights;
• There is a serious and immediate safety concern; or
• The information has been anonymized so that it no longer identifies you.

Consultations will not be recorded without prior notice or permission, except where recording is clearly part of the purchased program and disclosed before registration.

14. Testimonials, Reviews and Success Stories

We may request permission to publish a testimonial, review, photograph, video or success story. We will seek appropriate consent before publishing identifiable personal information for promotional purposes.

You may request the removal of a published testimonial by contacting us. Removal will be completed where reasonably practicable, although previously printed or independently shared material may not always be fully retrievable. Anonymous or aggregated feedback may be used to improve our services.

15. Children’s Information

Some Cosmic Sutra programs, books, handwriting workshops or student-development services may be intended for children or students. Where personal information of a person below the legally applicable age is processed, we may require verifiable consent from a parent or lawful guardian.

A parent or guardian should:

• Make the booking or purchase;
• Provide the child’s information;
• Review the program details;
• Supervise the child’s participation where appropriate; and
• Contact us regarding privacy requests.

We do not knowingly use children’s personal information for behavioral tracking or targeted advertising. Under the Digital Personal Data Protection Act, 2023, a child is generally defined as an individual below 18 years, and verifiable parental or lawful-guardian consent is required before processing a child’s personal data, subject to applicable rules and exemptions.

If we learn that a child’s information was collected without required authorization, we will take reasonable steps to delete or appropriately restrict it.

16. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected;
• Provide the requested product or service;
• Maintain consultation or customer-support continuity;
• Complete orders, refunds or disputes;
• Maintain tax, accounting and transaction records;
• Protect legal rights;
• Prevent fraud or misuse; and
• Meet legal or regulatory obligations.

Retention periods may vary according to the type of information.

For example:

• Enquiry records may be retained for follow-up and service-history purposes;
• Order and invoice records may be retained for tax and accounting compliance;
• Personalized reports may be retained to provide future support or replacement copies;
• Course records may be retained for certification and program administration;
• Design files may be retained according to the agreed project terms; and
• Marketing information may be retained until consent is withdrawn or the information is no longer required.

When information is no longer required, it will be securely deleted, anonymized or archived in accordance with applicable law. The DPDP framework provides for erasure when consent is withdrawn or the specified purpose is no longer being served, unless retention remains necessary for legal compliance.

17. Data Security

We use reasonable administrative, technical and organizational safeguards intended to protect personal information against: unauthorized access, accidental loss, misuse, alteration, disclosure, destruction, and other unauthorized processing.

Measures may include restricted access, password protection, secure hosting, encryption where appropriate, data backups, access monitoring, staff confidentiality obligations, security updates, and service-provider controls.

No website, digital system or transmission method can be guaranteed as completely secure. You should protect your passwords, devices and communication accounts and should not share confidential credentials with us.

Where a personal-data breach occurs, we will take reasonable response measures and provide notifications where required by applicable law.

18. International Processing and Transfers

Some website-hosting, cloud-storage, communication, analytics or technology providers may process information using servers located outside India. Where international processing occurs, we will take reasonable steps to use reputable providers and apply appropriate contractual, security and legal safeguards.

Any transfer of personal data outside India will be subject to applicable restrictions, government notifications and other relevant laws.

19. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask what personal information we process;
• Request access to or a summary of your personal information;
• Correct inaccurate or misleading information;
• Complete incomplete information;
• Update outdated information;
• Request deletion or erasure;
• Withdraw consent;
• Opt-out of promotional communications;
• Raise a grievance;
• Obtain information about relevant data sharing; and
• Nominate another person to exercise certain rights in the event of death or incapacity, where applicable.

The DPDP Act includes rights relating to access, correction, completion, updating, erasure, grievance redressal and nomination, subject to statutory conditions and the phased commencement of its provisions.

We may request reasonable information to verify your identity before processing the request. Certain information may not be deleted immediately where retention is required for Tax or accounting compliance,Completion of an existing order,Fraud prevention,Dispute resolution,Contract enforcement,Or Another lawful purpose.

* Withdrawing consent may affect our ability to continue a personalized service that depends on the relevant information.

20. Accuracy of Information

You are responsible for ensuring that information provided to us is accurate and complete. Incorrect birth details, property information, handwriting samples, contact information or delivery details may affect:

• Report calculations;
• Consultation recommendations;
• Design outcomes;
• Order delivery; or
• Customer support.

You may request correction by contacting us.

21. Third-Party Websites and Platforms

Our website may contain links to social-media platforms, payment gateways, courier websites, video-conferencing services, external articles, partner websites, or other third-party resources.

Cosmic Sutra does not control the privacy or security practices of independent third parties. You should review the privacy policy of any third-party website or platform before submitting personal information.

22. Social Media and Messaging Services

When you communicate with us through social media, WhatsApp or another messaging platform, that platform may independently collect and process information according to its own privacy policy.

Information posted publicly through comments, reviews or social-media interactions may be visible to other users. Please avoid posting confidential birth details, property plans, personal concerns, payment information or identification documents in public comments.

23. Business Transfers

If Cosmic Sutra undergoes a merger, restructuring, partnership, acquisition, sale or transfer of business assets, relevant personal information may be transferred as part of that transaction.

Any receiving organization will be required to handle the information in accordance with applicable law and the privacy commitments communicated to you.

24. Legal Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to a court order or lawful government request;
• Prevent fraud, cyber incidents or unlawful activity;
• Enforce our Terms and Conditions;
• Protect the rights and property of Cosmic Sutra;
• Protect the safety of users, employees or the public; or
• Establish, exercise or defend legal claims.

We will not voluntarily disclose more personal information than reasonably necessary for the relevant purpose.

25. Changes to This Privacy Policy

We may update this Privacy Policy when our services/products change, new website functions are introduced, our technology providers change, legal requirements change, or our privacy practices are improved.

The updated policy will be posted on this page with a revised “Last Updated” date. Where a material change requires consent or direct notice, we will take reasonable steps to provide it.

26. Grievance Redressal

For questions, privacy requests or complaints, contact:

27. Contact Us

For any questions regarding this Privacy Policy or the handling of personal information, contact:

28. Consent and Acceptance

By voluntarily submitting personal information, booking a service or purchasing a product, you confirm that:

• You have read and understood this Privacy Policy
• The information provided by you is accurate
• You are authorized to provide information relating to another person, where applicable
• You understand how the information will be used for the requested product or service

Where processing depends on consent, you may withdraw that consent by contacting us, subject to existing legal, contractual and transaction-related obligations.